1. Delivery Options 

Nationwide Courier Delivery

• We deliver across South Africa using trusted third-party couriers.
• Delivery charges apply.

In-Store Collection (Equestria, Pretoria)

• Customers may collect orders from our Pretoria branch at no cost.
• Collections are only permitted once we notify you that your order is ready.

2. Delivery Time Estimates

Gauteng Deliveries

• Expected delivery: 2–3 working days

Other Provinces

• Expected delivery: up to 5 working days

Important: Once a parcel is handed over to the courier, any delays in transit are outside MakingCandles’ control.

3. Collection Guidelines

When Can I Collect?

• A collection confirmation message or e-mail must be received before arriving or sending your courier.
• Please allow 2–3 business days for order preparation.

Operating Hours for Collections

• Mon–Fri: 8:00 – 12:00

Using Your Own Courier

• You may send your own courier once your order is ready.
• Once the parcel leaves our premises, all risk passes to the customer.
• MakingCandles is not responsible for transit delays or damage caused by third-party couriers selected by the customer.

4. Courier Information & Fees

Weight-Based Surcharges

• Orders over 20kg (national) or 25kg (local) do require additional courier fees.
• These fees will be invoiced separately and must be settled before dispatch.

Courier Partner

• Our current delivery partner is The Courier Guy, and all deliveries follow their terms and conditions.

Customer Responsibilities

• Ensure your delivery address is suitable for door-to-door service.
• Ensure someone is available to receive the parcel.
• MakingCandles cannot be held liable for failed delivery attempts or parcels accepted by someone else on your behalf.

Packaging

• We package all orders according to industry-recommended safety practices.
• We do not accept special packaging requests or alterations.

5. Changing Your Delivery Address

• Customers are responsible for entering the correct delivery details when placing an order.
• Once an order has been processed or shipped, no address changes can be made.
• If an incorrect address is supplied, any additional courier costs will be for the customer’s account.
• If you contact us immediately after placing your order, we may be able to update your address only if the order has not yet been dispatched.